Refund policy

REFUND & RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You will also need your order confirmation or proof of purchase.

HOW TO START A RETURN

To request a return, please contact us at sweetbabyandmeco@gmail.com.

Please do not send your item back without contacting us first. Because we partner with multiple suppliers, return instructions and return addresses vary by product. If your return is approved, we will provide the correct return address and any additional instructions.

Items returned without prior authorization may not be accepted.

If you have any questions regarding your return, please contact us at sweetbabyandmeco@gmail.com.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon arrival. If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible with your order number and photos of the issue. We will review your request and work with you to provide an appropriate resolution, which may include a replacement or refund.

NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

• Personalized or custom-made products
• Perishable goods
• Personal care products
• Hazardous materials, flammable liquids, or gases
• Gift cards

If you are unsure whether your item qualifies for a return, please contact us before submitting your request.

EXCHANGES

We do not offer direct exchanges. If your return is approved, you may place a new order for the item you would like after your return has been processed.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason, provided the item is unused, in its original condition and packaging, and accompanied by proof of purchase.

REFUNDS

Once we receive and review your return (if a return is required), we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at sweetbabyandmeco@gmail.com.